Cumulo9: Send an email process

Created by Avanti Marketing, Modified on Mon, 31 Oct, 2022 at 1:41 PM by Avanti Marketing

IT IS WORST PRACTICE TO SEND OUT AN EMAIL ON 5PM ON A FRIDAY. UNLESS IT IS EXTREMELY TIME SENSITIVE. REPEAT: WE DO NOT SEND EMAILS OUT AT 5PM ON A FRIDAY. 

 

Check these things before you hit send (do you have the following information filled out and correct):

 

  • Check Data is pulling through properly
  • Click all the links and check if they go to where you want them to go
  • Who's the email from? 
  • What's the reply to email? 
  • What's the subject line? 
  • Is it an invitation to an event? (time-sensitive, require a deadline) 
  • Get someone to read the email that has not been apart of the process 
  • Make sure the proper people that need to sign it off do sign it off – in writing 
  • Once the content is signed off, make sure any product-specific content is signed off by the relevant product team in writing 
  • Get someone who hasn't looked at the email yet to check the subject line 
  • Check that the "From" field includes "Avanti Finance" e.g. "Kimmie Loeffen, Avanti Finance" 
  • Check that the Reply-To field is correct and the people who own the Reply-To email address have been informed, are ready and have been sent a test email 
  • If the email is important, take note of the suppressed/unsubbed and the bounced and send them the eDM personally 
  • If it is an emergency and we're sure we're not going to get a near 100% read rate, send a follow-up sms via mtxt 

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